Contact information
Last Updated: July 22, 2026
At MyKeyChain.store, we believe customer support should be clear, dependable, and easy to access. Whether you need assistance before placing an order, want to update your shipping details, have questions about a personalized product, or need help with a return, our support team is available to guide you.
This Contact Information page explains how to reach us, what information to include in your message, the types of requests we can assist with, and how we handle customer communications.
Business Contact Details
Store Name: MyKeyChain.store
Business Address:
1555 Saint-Patrick St.
Montreal, Quebec H3K 2B7
Canada
Customer Support Email:
support@MyKeyChain.store
Customer Support Telephone:
(800) 730-7121
For most requests, email is the recommended contact method because it allows our team to review your order details, photographs, personalization instructions, tracking information, and previous communication accurately.
Customer Support
Our customer support team assists with questions relating to products, orders, shipping, payments, returns, refunds, replacements, and general store information.
You may contact us for assistance with:
Product specifications and materials
Available styles, colours, quantities, or variations
Personalized and engraved keychains
Order status and processing updates
Shipping confirmation and tracking
Incorrect or incomplete delivery information
Delayed, lost, or undelivered packages
Damaged, defective, or incorrect products
Returns, exchanges, and refund requests
Payment or checkout concerns
Discount codes and promotional offers
Website accessibility or technical issues
Privacy-related questions
Business and wholesale enquiries
When contacting us, please provide enough information for our team to identify your order and understand your request.
Email Support
For general assistance, email:
To help us respond efficiently, use a clear subject line that describes your request.
Examples include:
Order Status – Order #1234
Shipping Address Update – Order #1234
Return Request – Order #1234
Damaged Product – Order #1234
Personalization Question – Order #1234
Payment Issue – Order #1234
General Product Enquiry
Please include the following information whenever applicable:
Your full name
Your order number
The email address used during checkout
The product name
The date of purchase
A clear description of your question or concern
Photographs or videos when reporting damage, defects, missing items, or incorrect products
The correct shipping information when requesting an address update
The personalization details involved in your request
Providing complete information in your first message may reduce the time needed to investigate and resolve your request.
Telephone Support
Customers may contact us by telephone at:
(800) 730-7121
Telephone support may be useful for general questions, urgent order concerns, or clarification regarding an existing support request.
For privacy and security reasons, our representatives may ask you to verify certain order details before discussing a transaction.
We will never ask you to provide your full payment card number, online banking password, or account password by telephone.
Some matters may require written confirmation by email, especially when they involve:
Address changes
Personalization instructions
Cancellation requests
Return authorization
Refund requests
Damaged-product evidence
Legal notices
Privacy requests
Chargeback or payment disputes
Written confirmation helps prevent errors and creates an accurate record of the requested action.
Business Address
Our listed business address is:
MyKeyChain.store
1555 Saint-Patrick St.
Montreal, Quebec H3K 2B7
Canada
This address is provided for business identification and formal correspondence.
Please do not return products to this address without receiving written return authorization from our customer support team.
Depending on the product, destination country, fulfillment partner, and return reason, an approved return may need to be sent to a different facility.
Products returned without authorization may experience delays or may not be accepted.
To request a return, contact support@MyKeyChain.store and follow the instructions provided under our Return & Refund Policy.
Order Enquiries
When requesting information about an order, include your order number whenever possible.
Your order number can usually be found in:
Your order confirmation email
Your shipping confirmation email
Your Shopify customer account
Previous messages from our support team
If you cannot locate your order number, provide the full name, email address, and shipping address used during checkout.
For security reasons, we may not be able to disclose order information when the requester cannot provide sufficient verification.
Product Questions
Our store offers a range of keychains and everyday carry accessories, including acrylic charms, leather keychains, metal keyrings, carabiners, identification tags, bag accessories, and personalized products.
Before placing an order, you may contact us regarding:
Materials and construction
Product dimensions
Package quantities
Available colours
Attachment mechanisms
Engraving or printing options
Recommended everyday uses
Care and maintenance
Gift suitability
Stock availability
Decorative carabiners and keychain clips should not be assumed to be suitable for climbing, professional lifting, rescue work, fall protection, or other safety-critical applications unless the product page expressly states that the item has been certified for such use.
Personalized Product Support
For products that can be engraved, printed, or customized, carefully review all submitted information before completing your purchase.
Personalization may include:
Names
Initials
Dates
Numbers
Messages
Fonts
Images
Logos
Symbols
Design placement
If you need help submitting personalization details, contact us before ordering.
When contacting us about a customized order, include the exact text or files you want to use.
Customers are responsible for reviewing spelling, capitalization, punctuation, dates, image quality, and design instructions.
If you notice an error after placing an order, contact us immediately. We will attempt to update the order, but changes cannot be guaranteed after production has begun.
Shipping and Tracking Assistance
After your order ships, tracking details will normally be sent to the email address provided at checkout.
Tracking information may take between 24 and 72 hours to become active.
Contact us if:
You did not receive a shipping confirmation
Your tracking link does not work after 72 hours
The tracking status has not changed for an extended period
Your package appears delayed
The tracking status shows delivered, but the package cannot be located
The carrier reports an address issue
Your package is being returned to the sender
Before contacting us about a package marked as delivered, check your mailbox, entrance, parcel locker, reception area, household members, neighbours, and building management office.
Damaged, Incorrect, or Missing Products
Please inspect your order shortly after delivery.
If the product arrives damaged, defective, incomplete, or incorrect, email us with:
Your order number
A description of the issue
A photograph of the product
A photograph of the outer packaging
A photograph of the shipping label
A photograph showing any missing, broken, or incorrect components
Do not discard the product or packaging until our support team confirms that they are no longer required.
We may need this information to verify the issue or submit a claim with the shipping carrier or fulfillment partner.
Returns and Refunds
Return and refund requests should be sent to:
Use the subject line:
Return Request – Order #[Your Order Number]
Returns must comply with the eligibility requirements described in our Return & Refund Policy.
Do not send a product back before receiving approval and return instructions.
Personalized, engraved, printed, or custom-made products may not qualify for change-of-mind returns once production has started. However, customers should still contact us when a personalized item arrives damaged, defective, incorrect, or materially different from the submitted customization.
Order Changes and Cancellations
Contact us as quickly as possible if you need to change or cancel an order.
Possible changes may include:
Correcting a shipping address
Changing a product variation
Updating personalization details
Adjusting the quantity
Cancelling an unprocessed order
We will make reasonable efforts to assist, but changes are not guaranteed after an order enters processing, production, personalization, packaging, or shipment.
Once an order has shipped, the shipping address can generally no longer be changed by us.
Payment and Checkout Assistance
Available payment options are displayed during Shopify checkout.
Contact us if you experience:
A declined payment
Duplicate charges
An incorrect order total
A discount code that does not apply
An interrupted checkout
A payment confirmation without an order confirmation
A suspicious transaction associated with our store
Do not send full card numbers, passwords, security codes, or banking login information by email.
Our support team does not need this information to investigate an ordinary order concern.
Privacy Requests
You may contact us regarding the personal information associated with your customer account or order.
Depending on applicable law, you may request:
Access to your personal information
Correction of inaccurate information
Information about how data is used
Deletion of certain personal information
Withdrawal of certain communications permissions
Details regarding privacy practices
Submit privacy requests to support@MyKeyChain.store with the subject line:
Privacy Request
We may need to verify your identity before processing the request.
Intellectual Property Concerns
MyKeyChain.store respects intellectual property rights.
If you believe that a product listing, image, description, logo, design, or other content available on our website infringes your copyright, trademark, or other intellectual property rights, send a detailed notice to:
Your notice should include:
Your full name or business name
Your contact details
Identification of the protected work or right
Identification of the allegedly infringing content
The relevant product or webpage
A description of your relationship to the protected material
Supporting documentation where available
A statement confirming that the information provided is accurate
We will review properly submitted notices and take appropriate action where required.
Business and Wholesale Enquiries
Businesses, retailers, event organizers, promotional agencies, and other organizations may contact us regarding potential wholesale orders, bulk purchases, customized keychains, branded accessories, or commercial collaborations.
Please include:
Your business name
Your contact information
The products of interest
Estimated quantity
Required delivery destination
Preferred completion date
Customization requirements
We review business enquiries individually. Product availability, minimum quantities, production times, pricing, and customization options may vary.
Communication Standards
We are committed to communicating respectfully and professionally with customers.
We ask customers to provide accurate information and maintain respectful communication with our support representatives.
We may limit communication where messages contain threats, harassment, discriminatory language, repeated spam, fraudulent claims, or abusive conduct.
This does not prevent customers from submitting legitimate complaints or exercising lawful consumer rights.
Fraud Prevention
To protect customers and our business, we may request additional verification when an order or support request presents a potential security concern.
Verification may be required when:
Order information does not match payment information
Several conflicting address changes are requested
A high-value or unusual order is placed
The requester cannot verify basic order information
A refund request appears inconsistent with delivery records
Unauthorized account access is suspected
We will not request unnecessary sensitive information.
Contact Information Updates
We may update our contact details, support procedures, or communication methods as our business develops.
The latest contact information will be published on this page.
Customers should use the details displayed on the official MyKeyChain.store website rather than information from unauthorized sellers, social media accounts, advertisements, or third-party websites.
Contact MyKeyChain.store
For assistance, please contact:
MyKeyChain.store
Business Address:
1555 Saint-Patrick St.
Montreal, Quebec H3K 2B7
Canada
Email: support@MyKeyChain.store
Telephone: (800) 730-7121
We are committed to providing straightforward, practical, and reliable assistance that reflects the modern Urban Street Accessories identity of MyKeyChain.store.