Terms of service
Last Updated: July 22, 2026
1. Overview
This website is operated by MyKeyChain.store. Throughout the website, the terms “we,” “us,” and “our” refer to MyKeyChain.store.
MyKeyChain.store provides this online store, including all information, content, features, products, services, and tools available through the website, subject to your acceptance of these Terms of Service and all other policies referenced herein.
These Terms of Service apply to all visitors and users of the website, including browsers, customers, purchasers, vendors, merchants, and contributors of content.
By visiting our website, creating an account, submitting information, purchasing a product, or otherwise using any part of our services, you agree to be legally bound by these Terms of Service. If you do not agree with these terms, you must not access the website or use our services.
Our store is hosted using the Shopify commerce platform. Shopify allows us to display products, process orders, manage transactions, and provide our online services. Shopify enables merchants to publish Terms of Service and other store policies through the Shopify administration system.
These Terms are intended as a general commercial template and should not be treated as a substitute for advice from a qualified lawyer familiar with your business activities and sales regions.
2. Business Information
The website is operated under the following contact information:
Store Name: MyKeyChain.store
Business Address: 1555 Saint-Patrick St., Montreal, Quebec H3K 2B7, Canada
Email: support@MyKeyChain.store
Telephone: (800) 730-7121
Questions concerning these Terms of Service may be submitted using the contact details above.
3. Eligibility and Online Store Terms
By using our website, you represent that you have reached the age of majority in your province, state, territory, or country of residence.
Where you have not reached the applicable age of majority, you may use the website only under the supervision and with the permission of a parent or legal guardian.
You may not use our products, services, website, images, content, or checkout system for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not violate any applicable local, provincial, federal, national, or international law when using our services.
You must not transmit malware, viruses, worms, malicious code, automated scripts, scraping tools, or other technologies intended to interfere with the security or operation of the website.
A breach of these provisions may result in immediate suspension or termination of your access to the website and cancellation of affected orders where legally permitted.
4. Products and Services
MyKeyChain.store offers keychains and related everyday accessories, which may include acrylic charms, metal keychains, leather keychains, carabiners, identification labels, bag accessories, personalized products, and other urban-style carry accessories.
We make reasonable efforts to present product descriptions, dimensions, materials, colours, quantities, photographs, and available variations accurately.
However, the appearance of a product may vary slightly from the images shown because of:
Device and monitor display settings
Lighting conditions
Manufacturing variations
Material texture or grain
Printing or engraving placement
Manual measurement
Differences between product batches
Minor variations that do not materially affect the product’s intended function will not necessarily be considered defects.
Certain products may be available exclusively online and may have limited quantities. All purchases are subject to product availability and our Return & Refund Policy.
We reserve the right to modify, discontinue, replace, or limit a product where reasonably necessary. Such changes will not affect rights attached to orders already accepted, except where required by law or agreed with the customer.
5. Product Use and Safety
Customers are responsible for using products in a reasonable manner and for their intended purpose.
Small keychains, rings, hooks, charms, labels, clips, and detachable components may present a choking hazard. Products containing small parts should be kept away from babies, young children, and pets unless expressly identified as suitable for them.
Carabiner-style keychains sold as everyday accessories are not automatically suitable for climbing, rescue work, fall protection, lifting heavy loads, or other safety-critical applications.
Unless a product page specifically states otherwise, decorative carabiners and keychain clips must not be used as professional climbing or load-bearing equipment.
The customer is responsible for checking that clips, rings, clasps, screws, and attachments remain properly secured during use.
MyKeyChain.store is not responsible for losses caused by unreasonable use, unauthorized modification, improper installation, failure to inspect a product, or use contrary to warnings displayed on the product page.
Nothing in this section excludes liability that cannot lawfully be excluded.
6. Personalized and Custom Products
Some products may be customized using names, initials, numbers, text, images, logos, fonts, designs, or other information submitted by the customer.
You are solely responsible for reviewing the accuracy and suitability of all customization information before submitting your order.
You confirm that any content supplied for personalization:
Is accurate and complete
Does not infringe intellectual property rights
Does not violate privacy or publicity rights
Is not fraudulent, threatening, defamatory, hateful, obscene, or unlawful
Does not impersonate another person or organization
Does not contain prohibited symbols or content
We may refuse customization requests that we reasonably believe violate these Terms or applicable laws.
When we reproduce the information submitted by a customer accurately, spelling mistakes, incorrect dates, unsuitable images, low-resolution files, or other customer-submitted errors will not normally qualify as manufacturing defects.
Custom-made items may be subject to additional return and cancellation restrictions described in our Return & Refund Policy.
7. Accuracy of Information
The information available on the website is provided for general commercial and product-information purposes.
We make reasonable efforts to keep the website accurate and current, but we do not guarantee that all content will always be complete, error-free, or immediately updated.
Product information, prices, promotional details, stock availability, delivery estimates, and website content may occasionally contain typographical errors, inaccuracies, or omissions.
We reserve the right to correct errors, update information, or cancel an affected transaction when legally permitted. Where an error materially affects an accepted order, we will contact the customer and provide an appropriate solution.
The customer must review the final order summary before completing checkout.
8. Prices, Currency and Taxes
Prices displayed on the website may be shown in the customer’s selected or automatically detected currency.
Currency conversion may be approximate, and the final amount charged may depend on the payment provider’s exchange rate.
Unless expressly stated otherwise, product prices may not include applicable:
Sales taxes
Value-added taxes
Customs duties
Import taxes
Brokerage charges
Local handling fees
International transaction fees
Customers are responsible for reviewing the total price displayed at checkout.
Customers placing international orders may also be responsible for taxes, duties, or charges assessed by the destination country. Our Shipping Policy provides additional information concerning international delivery.
We may change product prices at any time before an order is placed. Price changes do not normally affect orders already accepted and paid.
9. Orders and Contract Formation
Submitting an order does not necessarily mean that we have accepted it.
After checkout, you may receive an automated order confirmation. This confirms that we have received your order but does not always constitute final acceptance.
An order is generally accepted when we begin processing, customization, fulfillment, or shipment, unless applicable consumer law provides otherwise.
We reserve the right to refuse or cancel an order where reasonably necessary, including when:
A product is unavailable
Payment cannot be authorized
The customer provided inaccurate information
The order appears fraudulent
A pricing or listing error occurred
The order violates these Terms
The requested customization is unlawful or prohibited
Delivery is unavailable to the supplied address
Where we cancel a paid order, we will issue an appropriate refund, subject to applicable law.
For Quebec online transactions, merchants are subject to disclosure and contract requirements, including providing consumers with a copy of the online purchase contract that can be retained and printed.
10. Account and Customer Information
You agree to provide current, complete, and accurate information when placing an order or creating an account.
You are responsible for keeping your account credentials and password confidential.
You must notify us promptly if you suspect unauthorized access to your account.
We may rely on the information submitted through your account unless we have been notified that it is inaccurate or compromised.
You are responsible for ensuring that the following information is correct:
Full name
Email address
Telephone number
Billing address
Shipping address
Apartment or unit number
Postal or ZIP code
Customization details
We are not responsible for delays or failed delivery resulting from inaccurate information provided by the customer, although we will make reasonable efforts to assist.
11. Payment
Available payment methods are displayed at checkout and may be processed by Shopify or independent payment providers.
By submitting payment information, you represent that:
You are authorized to use the selected payment method
The information provided is accurate
Sufficient funds or credit are available
The transaction does not violate applicable law
Payment providers may conduct fraud screening, authorization checks, or identity verification.
We do not guarantee that every payment method will remain available in every region.
Where payment authorization fails, expires, is reversed, or is disputed, we may suspend or cancel the affected order where legally permitted.
12. Shipping and Delivery
Shipping destinations, estimated delivery times, tracking availability, customs responsibilities, and delivery conditions are described in our Shipping Policy.
Delivery dates are estimates unless expressly guaranteed.
Delays may occur because of customs processing, weather, carrier disruptions, incorrect addresses, high-volume periods, public holidays, supply interruptions, or events beyond our reasonable control.
Ownership and risk associated with products will transfer according to applicable law and the delivery terms communicated during checkout.
Customers should contact us promptly if an order is delayed, damaged, incomplete, or marked as delivered but cannot be located.
13. Returns, Refunds and Cancellations
Returns, refunds, exchanges, damaged-product claims, custom-product restrictions, and cancellation requests are governed by our Return & Refund Policy.
You must review that policy before purchasing.
Nothing in these Terms limits mandatory consumer rights.
Consumers in Quebec may have statutory rights to cancel certain online purchases in specific circumstances under the Consumer Protection Act. These protections can apply where required pre-contract information is missing or certain delivery and reimbursement obligations are not met.
14. Promotions and Discount Codes
From time to time, we may offer discount codes, promotional pricing, bundles, gifts, or limited-time offers.
Unless otherwise stated:
Promotions cannot be combined
Discounts have no cash value
Codes must be entered before checkout is completed
Expired promotions will not be applied retroactively
Promotions may be restricted to selected products or regions
Discounts may be limited to one use per customer
We may cancel or modify a promotion when reasonably necessary, provided that doing so does not unlawfully affect a completed purchase.
We may reject orders involving misuse, automated activity, multiple accounts created to evade restrictions, or other promotional abuse.
15. Intellectual Property
All website content, including branding, logos, designs, graphics, photographs, videos, text, product descriptions, icons, layouts, and original visual materials, is owned by or licensed to MyKeyChain.store.
Such content is protected by applicable intellectual property laws.
You may access the website for personal, non-commercial shopping purposes.
You may not, without prior written permission:
Copy or republish website content
Use our branding to impersonate the store
Sell or commercially exploit our images
Modify or distribute our original designs
Create misleading advertisements using our materials
Scrape or systematically collect website content
Remove copyright, trademark, or proprietary notices
Product names or designs belonging to third parties remain the property of their respective owners.
If you believe content on our website infringes your intellectual property rights, contact support@MyKeyChain.store with sufficient details for us to review the claim.
16. Customer Reviews and Submissions
You may be permitted to submit reviews, photographs, suggestions, comments, or other materials.
You retain ownership of your original content but grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, display, and distribute that content for operating and promoting our store, subject to applicable privacy law.
You must not submit content that:
Is false or misleading
Contains confidential information
Infringes third-party rights
Contains malware or harmful code
Is abusive, discriminatory, defamatory, or unlawful
Includes unauthorized advertising or spam
We may moderate or remove submissions that violate these Terms.
We are not obligated to publish every review or submission.
17. Third-Party Services and Links
Our website may contain links to or integrations with third-party providers, including payment processors, carriers, analytics providers, social platforms, advertising services, and Shopify applications.
We do not control independent third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
We are not responsible for third-party content, availability, security, policies, or actions, except to the extent required by applicable law.
You should review third-party conditions before using their services.
18. Prohibited Uses
You must not use the website:
For unlawful or fraudulent activity
To violate intellectual property rights
To harass, threaten, or discriminate against others
To submit false information
To distribute spam or malicious software
To interfere with website security
To collect customer data without authorization
To scrape or copy content using automated systems
To test vulnerabilities without permission
To place orders using stolen payment information
To manipulate reviews or promotions
To resell products in a misleading or unauthorized manner
We may terminate access or cancel affected transactions when prohibited use is reasonably suspected.
19. Disclaimer of Warranties
We aim to provide a reliable website and products that correspond with their descriptions.
However, the website may occasionally be interrupted, delayed, or unavailable.
To the maximum extent permitted by law, the website is provided on an “as available” basis without guarantees that access will always be continuous or error-free.
Products remain subject to any warranties and legal guarantees that cannot be excluded under applicable consumer law.
Nothing in these Terms excludes statutory protections relating to defective, unsafe, misrepresented, or non-conforming goods.
20. Limitation of Liability
To the maximum extent permitted by applicable law, MyKeyChain.store will not be liable for indirect, incidental, punitive, special, or consequential losses arising from use of the website or products.
This may include loss of data, profits, opportunities, or goodwill.
This limitation does not apply where liability cannot legally be excluded or limited, including liability arising from fraud, intentional misconduct, or mandatory consumer rights.
Where liability may lawfully be limited, our total liability relating to a product will generally not exceed the amount paid for the affected product.
21. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless MyKeyChain.store and its service providers from third-party claims arising from:
Your unlawful use of the website
Your breach of these Terms
Your infringement of third-party rights
Content submitted by you
Your unauthorized or unsafe use of a product
This provision does not require a consumer to indemnify us for our own negligence, misconduct, or violation of law.
22. Privacy
Our handling of personal information is governed by our Privacy Policy and applicable privacy laws.
Canadian privacy legislation establishes requirements concerning the collection, use, disclosure, safeguarding, and accountability for personal information in commercial activities.
By using the website, you acknowledge that certain information must be processed to complete orders, provide customer service, prevent fraud, and fulfill deliveries.
23. Termination
We may suspend or terminate access to the website where a user materially violates these Terms, commits fraud, abuses our services, threatens security, or creates legal risk.
Obligations and liabilities incurred before termination remain enforceable.
The provisions concerning intellectual property, payments, liability, indemnification, dispute resolution, and governing law survive termination where applicable.
24. Governing Law
These Terms and any separate agreements through which we provide services are governed by the applicable laws of Quebec and the federal laws of Canada.
This governing-law provision does not deprive consumers residing elsewhere of mandatory protections available under the laws of their jurisdiction.
Any dispute must be brought before a court with lawful jurisdiction, subject to any mandatory consumer forum or dispute-resolution right.
25. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum lawful extent or severed where necessary.
The remaining provisions will continue in full force.
26. No Waiver
Our failure to enforce a provision does not constitute a waiver of that provision or any other right.
A waiver is effective only when clearly communicated by an authorized representative.
27. Entire Agreement
These Terms, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, Legal Notice, and any other policies displayed on the website, form the complete agreement concerning your use of our services.
They replace prior communications relating to the same subject matter, except for terms expressly agreed in writing.
28. Changes to These Terms
We may revise these Terms to reflect changes in our services, products, legal obligations, Shopify features, or operational practices.
The latest version will be published on this page with an updated revision date.
Changes will apply prospectively unless applicable law permits or requires otherwise.
Your continued use of the website after revised Terms become effective constitutes acceptance of those changes.
29. Contact Information
Questions, concerns, or notices relating to these Terms of Service may be directed to:
MyKeyChain.store
1555 Saint-Patrick St.
Montreal, Quebec H3K 2B7
Canada
Email: support@MyKeyChain.store
Telephone: (800) 730-7121