Shipping policy

Last Updated: July 22, 2026

At MyKeyChain.store, we are committed to providing reliable, secure, and efficient worldwide shipping. Whether you purchase a personalized leather keychain, acrylic charm, metal keyring, carabiner, luggage tag, or any other everyday carry accessory, we strive to ensure your order arrives safely and on time.

This Shipping Policy explains our order processing procedures, estimated delivery times, shipping methods, tracking services, customs responsibilities, delivery conditions, and other important shipping information. By placing an order through MyKeyChain.store, you acknowledge that you have read and accepted this Shipping Policy.

1. Shipping Destinations

We proudly offer worldwide shipping to most countries and regions where our shipping partners operate.

If your location is temporarily unavailable due to carrier restrictions, customs regulations, natural disasters, political situations, or logistical limitations, our customer support team will notify you as soon as possible and provide an appropriate solution.

Business Address:

MyKeyChain.store
1555 Saint-Patrick St.
Montreal, Quebec H3K 2B7
Canada

Customer Support:

Email: support@MyKeyChain.store

Phone: (800) 730-7121

2. Free Worldwide Shipping

We are pleased to offer FREE Standard Shipping on all eligible orders worldwide.

No minimum purchase is required unless otherwise stated during promotional campaigns.

There are no hidden handling charges for standard shipping.

Customers may occasionally be offered optional expedited shipping services at checkout when available. Additional charges for premium shipping options will be displayed before payment.

3. Order Processing Time

After your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Standard processing usually requires:

1–3 business days

During processing, we may:

  • Verify payment information
  • Confirm inventory availability
  • Prepare personalized products
  • Perform quality inspections
  • Carefully package your order
  • Generate shipping documentation

Orders are generally processed Monday through Friday, excluding public holidays.

Orders placed during weekends or holidays will begin processing on the next business day.

4. Estimated Delivery Time

Once your package has been shipped, the estimated delivery time is generally:

7–10 business days

Actual delivery may vary depending on:

  • Destination country
  • Customs clearance
  • Carrier operations
  • Weather conditions
  • Peak shopping seasons
  • Public holidays
  • Transportation delays

Delivery estimates are provided in good faith but should not be interpreted as guaranteed delivery dates.

5. Shipping Carriers

To provide dependable international delivery, we work with trusted shipping providers and logistics partners.

Depending on the destination, your package may be delivered by:

  • National postal services
  • International courier companies
  • Regional delivery partners
  • Local last-mile carriers

Carrier selection is determined automatically based on the shipping destination and available services.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Tracking link (when available)
  • Shipping carrier information
  • Shipment status updates

Tracking information may require 24–72 hours before becoming active after shipment.

Customers are encouraged to monitor their package regularly throughout the delivery process.

7. Multiple Shipments

To improve delivery efficiency, some orders may be shipped in multiple packages.

This commonly occurs when:

  • Products are stored in different fulfillment locations
  • Personalized products require additional production time
  • Certain products become temporarily unavailable
  • Package size or carrier limitations require separate shipments

If your order arrives in multiple packages, there is no need for concern. Each shipment will have its own tracking information when applicable.

8. Personalized Products

Customized and engraved keychains often require additional production time before shipment.

Production time depends on:

  • Engraving requirements
  • Printing complexity
  • Design approval
  • Order volume

Customized products may ship separately from standard products within the same order.

Customers should carefully review all personalization details before completing checkout, as production usually begins shortly after order confirmation.

9. Customs, Duties and Import Taxes

International orders may be subject to:

  • Customs inspections
  • Import duties
  • VAT
  • GST
  • Local taxes
  • Brokerage fees

These charges are determined by the destination country's customs authority.

Unless otherwise stated during checkout, customers are responsible for any customs duties, taxes, or import fees required by local regulations.

Unfortunately, MyKeyChain.store cannot predict or control customs charges imposed by individual countries.

10. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or suite number
  • Postal code
  • City
  • State or province
  • Country
  • Telephone number

We cannot guarantee successful delivery if incorrect information is provided.

If you notice an error after placing your order, please contact support@MyKeyChain.store immediately.

We will make every reasonable effort to update your shipping information before the order enters shipment.

11. Delivery Delays

While we work hard to deliver every package within the estimated timeframe, delays may occasionally occur because of circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • High seasonal demand
  • Natural disasters
  • Labor strikes
  • Government regulations
  • Security inspections

Such delays do not automatically qualify for refunds or compensation.

We appreciate your patience and will gladly assist in monitoring delayed shipments.

12. Lost Packages

If your package appears to be lost, please contact our support team.

We may request:

  • Your order number
  • Tracking number
  • Shipping address
  • Confirmation that the address is correct

Our team will investigate with the shipping carrier.

If the carrier confirms that the package has been lost, we will work with you to provide an appropriate resolution, which may include:

  • Replacement shipment
  • Refund
  • Store credit

13. Delivered but Not Received

If tracking indicates "Delivered" but you cannot locate your package, please:

  • Check your mailbox
  • Inspect around your property
  • Contact neighbors
  • Check with your apartment office or reception desk
  • Verify the shipping address

If the package still cannot be located, please contact us.

We will help initiate a carrier investigation whenever possible.

14. Damaged Packages

Please inspect your package immediately after delivery.

If your order arrives:

  • Damaged
  • Broken
  • Incomplete
  • Incorrect

Please contact support@MyKeyChain.store within 48 hours of delivery.

To help us resolve your claim quickly, please provide:

  • Order number
  • Photos of the package
  • Photos of the shipping label
  • Photos of the damaged product
  • Description of the issue

We will review the claim and provide an appropriate solution as quickly as possible.

15. Undeliverable Packages

Packages may be returned to us due to:

  • Incorrect address
  • Refused delivery
  • Failure to collect the parcel
  • Incomplete address information
  • Customs rejection

If a package is returned, we will contact you to discuss available options.

Additional shipping charges may apply if reshipment is requested due to customer-provided address errors.

16. Order Cancellations

Orders may be cancelled before processing begins.

Once an order has entered:

  • Production
  • Personalization
  • Packaging
  • Shipment

Cancellation may no longer be possible.

Customized products generally cannot be cancelled once production has started.

Please contact us immediately if you wish to request a cancellation.

17. Shipping Restrictions

Some products may have shipping limitations because of:

  • Local regulations
  • Carrier restrictions
  • Customs requirements
  • Import regulations

If a product cannot legally be shipped to your destination, we will notify you promptly and provide a refund if necessary.

18. Force Majeure

MyKeyChain.store shall not be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • War
  • Civil unrest
  • Government restrictions
  • Transportation interruptions
  • Carrier system failures

Delivery schedules may be adjusted during such events.

19. Policy Updates

We reserve the right to update this Shipping Policy at any time to reflect changes in shipping services, operational procedures, carrier partnerships, or legal requirements.

The most recent version will always be available on our website.

Continued use of our website following updates constitutes acceptance of the revised Shipping Policy.

20. Contact Us

If you have any questions regarding shipping, delivery, tracking, customs, or your order, please contact us.

MyKeyChain.store

Business Address:
1555 Saint-Patrick St.
Montreal, Quebec H3K 2B7
Canada

Email: support@MyKeyChain.store

Phone: (800) 730-7121

Our customer support team is committed to responding promptly and helping ensure your shopping experience with MyKeyChain.store is smooth, reliable, and worry-free.